Governance directives as input to ITIL
Being a simple soul with only a limited grasp of ITIL, sometimes I'm sure I've missed something obvious. Like when I went looking in the Service Strategy book to find where the overall business plan or...
View ArticleCall for authors and reviewers for the ITIL V3 Refresh refresh
All you budding ITIL authors, now is your chance. read more
View ArticleOpen letter to ITIL Qualifications Board
Today we have a guest post from Peter Gerritsen who has written a letter to the ITIL Qualifications Board proposing some changes to the ITIL V3 qualifications scheme. I told him he has a snowflake's...
View ArticleITIL V3 Master certification announced
APMG have annnounced the ITIL Master certification.read more
View ArticleTSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental...
TSO has appointed the four "mentors" for the ITIL Refresh Refresh (thanks servicesphere)read more
View ArticleOGC and TSO release ITIL V3 Update scope and development plan
Fresh out of the pan today, the Scope and Development Plan: ITIL® V3 Update is released. (Thanks Liz for the tip!) I'm getting ready to leave for the Pink Elephant conference in Las Vegas (see you...
View ArticleClik here to view.
Review of Building an ITIL-Based Service Management Department
Some time ago I purchased the official OGC ITIL book Building an ITIL-Based Service Management Department but I have not got around to reviewing it until now. Part of my slowness stems from my...
View ArticleWhat does it mean when there is a Second Edition of a core ITIL V3 book?
OGC released a Second Edition of The Introduction to the ITIL Service Lifecycle Book on 12th May. It is too soon for this to be part of the "v3.1" ITIL Update. So is it a major revision? No errata, no...
View ArticleCastle ITIL further degrade the standards of ITIL V3 certification and training
It is confirmed from multiple sources that APMG have raised the number of students per instructor for ITIL V3 Intermediate courses from 12 to 18. [Update: well strictly speaking I shouldn't blame APMG,...
View ArticleITIL product compliance criteria are no longer a secret
APMG have done the right thing by publishing the assessment criteria for ITIL compliance. I was tempted to say they had no option because the arrangement was so absurd. And it probably was the silliest...
View ArticleRemarkably frank, but what are the benefits of the ITIL V3 Update?
itSMF International have released a remarkably frank document describing the ITIL V3 Update. It's also a bit odd: it carries the banner of itSMFI but it is unsigned and undated. And it doesn't answer...
View ArticleRant vs counter-rant: the ITIL V3 Certification Scheme
Pierre Bernard over at Pink Elephant had a "personal rant" about "people «complaining» about the ITIL® V3 scheme" and "much negativity presently in various blogs and social media sites about the ITIL®...
View ArticleBook(s) review: the Key Element Guides
The ITIL V3 Key Element Guides have been out for some time now. Seems I never finished and published a review I started writing long ago, sorry about that. Better late than never, here it is now.read more
View ArticleIts official, this is Version 3 of ITIL
Do you realise that the moniker "V3" is finally official? For years OGC and TSO refused to label it V3. There is nothing on the front of the ITIL books (or inside them!) to tell you which is V3 or V2...
View Article"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3
According to an "Elert" email from TSO, "ITIL 2011" will replace "ITIL 2007" on 29 July 2011. I can find no official announcement of this date on the OGC "Official ITIL" website, nor TSO. Odd....
View ArticleClik here to view.
Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping
© canstockphoto.com On July 29 2011 we will get the update to ITIL V3. There are calls for us to just relax and stop worrying about ITIL V3 2011. Those unconcerned by changes to ITIL are those immersed...
View ArticleITIL V3 2011: a new book and four new processes
Let's discuss the only information we have about the upcoming ITIL V3 2011: this FAQ.read more
View ArticleMy how ITIL has grown: the size of the new ITIL V3 2011
We have more news on ITIL V3.1 V3 "2011 Edition", from itSMF International. Of most note is the extraordinary increase in the size of ITIL.read more
View ArticleITIL 2011 persists with the dangerous concept of supporting services
Not only has ITIL V3.1 2011 not fixed the problems with business-vs-technical services, they have gone the wrong way and reinforced the problem. I will fight to the death to say there is no such thing...
View ArticleJust who are ITIL V3 certification and accreditation for?
APMG have released ITIL Master certification. The ITIL certification edifice grows higher and heavier. As with accreditation (prISM), I'm left wondering who they build these huge structures for.read more
View Article
